Client Testimonials

Here at McCartneys we believe that good customer service is key to our success and this is why we encourage feedback from our all vendors, purchasers, landlords and tenants once their sales and rentals have completed. This forms part of our ongoing commitment to listen to our customers and improve the way we conduct our business to ensure that we can offer the highest levels of personal attention at what can be a difficult and stressful time in people’s lives.

We are delighted that our clients take the time to respond to us in this way and below are just some of the responses we have received.


Sorry, no items have been found.

  • Knighton Office - "Although it was a shock when Geoff Fowden retired unexpectedly all other issues have been dealt with really well and it has been a delight to deal with the staff in Knighton."

    Mr S

    4th Aug 2018

  • Ludlow Office - "Brilliant team – BIG thank you!"

    Mr & Mrs M

    26th Jul 2018

  • Ludlow Office - "Your service was always excellent – always felt confident with Sally’s attention."

    Mr & Mrs M

    25th Jul 2018

  • Knighton Office – “We really appreciated the personal attention, kindness & competence of Carly and Sue through this process. They have both taken all the stress out of the purchase & we feel hugely grateful to them in making our dream come true.”

    Mr & Mrs F

    24th Jul 2018

  • Ludlow Office - "Sally was absolutely amazing! Through all the ups and downs, she was a guiding light and we can’t thank her enough. We’ve never had such a positive experience with any other estate agent."

    Mr & Mrs U

    23rd Jul 2018

  • Hay-On-Wye Office - "This is the third time over 30 years that McCartneys in Hay have sold property for us and we have always been dealt with in a professional, efficient and friendly manner. Special thanks are due to Mr Ryan Williams for his unfailing good advice, and now ably supported by Rob Fearnley, we are very grateful for all their help and support. Thanks also to the office staff also."

    Mr & Mrs P

    20th Jul 2018

  • Ludlow Office - "Responsive, polite, courteous, straightforward."

    Ms K

    17th Jul 2018

  • Knighton Office - "I’m not planning on moving again. Ever! The staff were fantastic, not only keeping me informed of progress but with recommending suppliers for work and an idea of the local area which I will be totally new too."

    Ms F

    17th Jul 2018

  • Ludlow Office - "Very satisfied – a buyer quickly found and good communications and chasing the process along thereafter."

    Mr & Mrs B

    17th Jul 2018

  • Knighton Office - "The Knighton office far exceeds others we have dealt with. The staff are GOOD."

    Mr & Mrs F

    17th Jul 2018

Sorry, no items have been found.

  • Knighton Rural Office - "In 2016 we were approached by Fisher German who are the agents for The Seven Trent Water Authority. The scheme was the Elan Valley Aqueduct Project and it involved them requiring a number of acres off our farm for a period of at least three years

    We were well aware that we would have a considerable battle on our hands. After speaking to a number of local agents and enquiring how they would represent us, Mrs Jenny Layton-Mills from McCartneys was by far our best candidate we admired her enthusiasm and ideas on how we/she would approach our claim.

    We are still currently in negotiations and have found Mrs Layton-Mills to be very professional in her work, willing to explore every avenue and not afraid to stand up to a big co-operation.

    Her calmness and detailed approach in all our meetings with Seven Trent have been a great support to us in what has been very stressful negotiations.

    I highly recommend McCartneys because they always endeavour to achieve the best results for their client."

    Mr H

    27th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills, from McCartneys has acted our Agent for the Elan Valley Scheme from the start of the project. Negotiations and contact have been dealt with by Jenny in an extremely professional and efficient way even though at times Severn Trent and their Agents have been extremely difficult and evasive to deal with because of their statutory powers. Jenny has endeavoured to try to get the best results for us with an uncooperative Utility company and their agents. Jenny and ourselves have been at times totally frustrated but Jenny has always kept her professional manner. We are very fortunate to have an agent of Jenny’s calibre on our side."

    Mrs P

    25th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills has been a real helping hand in professionally advising us on a farm deceased estate to which I was executor. She completed the Probate Valuation, Farm Dispersal Sale and sold the farm by public auction in excess of the guide price. McCartneys also sold the furniture and antiques through their Ludlow Saleroom. Jenny was available 24/7 for advice, questions and support. McCartneys go the extra mile to help clients."

    Mr P

    25th May 2018

  • Knighton Rural Office - "I have to say you guys are so efficient….credit where credit is due!! Most people are far too quick to complain and rarely congratulate when they should."

    Mr L

    16th Jan 2018

  • Newtown Survey Office - "Sound advice, treated with respect, nothing was ever too much trouble to answer. We have very good value for our money, excellent."

    Mr B

    17th Jul 2018

  • Newtown Survey Office - "A big thank you, I can't believe it went through so smoothly."

    Mr C

    12th Jul 2018

  • Kington Survey Office - "Thank you for your help (very efficient and quick) and will definitely deal with you again."

    Mr & Mrs H

    10th Jul 2018

  • Ludlow Survey Office - "Everyone who I have spoken to has been very friendly, helpful and professional too. All done very speedily. Thank you for enabling me to make a decision on purchasing a property."

    Ms F

    5th Jun 2018

  • Newtown Survey Office - "Very professional and knowledgeable in all relative matters. Thank you."

    Mr S

    4th Jun 2018

  • Ludlow Survey Office - "We were extremely happy with how McCartneys kept us updated about the survey process, the timescales & the helpful staff."

    Mr & Mrs T-H

    15th May 2018

  • Ludlow Survey Office - "The whole survey was done very quickly and competently with an easy to read report that came only 12 days after it was carried out. We didn’t meet Mr Dell but spoke to him on the telephone a couple of times and he updated us on the report before we received it which we appreciated."

    Mr & Mrs W

    25th Apr 2018

  • Ludlow Survey Office - "Very helpful. No problems."

    Dr G

    21st Mar 2018

  • Ludlow Survey Office - "I felt that my Homebuyer's survey, of which you must do hundreds, mattered to you as much as it did to me. This gave me confidence in you and that you would carry out a professional job on my behalf. I would definitely use your services again and recommend McCartneys Survey Dept. to others."

    Ms N

    7th Feb 2018

  • Ludlow Survey Office - "We wanted to say thank you to David Hughes for preparing an excellent survey on our property which really helped us with our plans."

    Mr R & Miss E

    14th Dec 2017