Client Testimonials

Here at McCartneys we believe that good customer service is key to our success and this is why we encourage feedback from our all vendors, purchasers, landlords and tenants once their sales and rentals have completed. This forms part of our ongoing commitment to listen to our customers and improve the way we conduct our business to ensure that we can offer the highest levels of personal attention at what can be a difficult and stressful time in people’s lives.


We are delighted that our clients take the time to respond to us in this way and below are just some of the responses we have received.

  • Newtown Office - "Lloyd Humphreys is a very professional, well mannered young man, and nothing was too much trouble, which made our letting experience very satisfactory."

    Mr & Mrs R

    10th Sep 2018

  • Ludlow Office - "From the moment I walked into McCartneys, I was delighted by the warmth of the staff. Sally was wonderful throughout the buying process – always supportive and understanding, making sure she kept me up to date with the progress of the purchase. Having moved many times, this was one of the easiest I’ve ever done huge thanks!"

    Dr T

    6th Sep 2018

  • Ludlow Office - "Sally is absolutely fantastic, we will miss our relationship."

    Mr B & Mrs R

    6th Sep 2018

  • Ludlow Office - "What can we say, Sally, Sarah and the other wonderful people we came in to contact could not have put themselves out more for us on our quest to find our first home in Ludlow. Sally’s exemplary communication and swift responses really impressed us yet all was done with a calm patient manner, which we needed. Sarah did all our viewings answering endless questions with sincerity no matter how trivial and even came in before her shift for 1 viewing as we had to travel down from Cheshire. Every time we visited the estate agents we were greeted with a cheery warmth and total customer recognition, which is a very special talent and rare, having been in and out of estate agents’ offices for 10 years in this area. You have an outstanding team thank you for making our purchase so easy."

    Mr & Mrs W

    6th Sep 2018

  • Welshpool Office - "We found the service provided by the staff at the Welshpool office to be exceptional. We greatly appreciated Jamie's expert guidance in the initial valuation and through the early stages of the selling process. Danielle and Will gave us excellent support throughout the marketing and negotiating process, right through to completion and beyond. Particular thanks are due to Danielle for her friendly and professional attention at all times and for helping us to negotiate a number of sensitive issues with the purchaser."

    Mr & Mrs C

    5th Sep 2018

  • Brecon Office - "Usually sellers estate agents don't support the purchaser’s questions and enquires. However, we have found the team at McCartneys to work hard to support us and our questions and do their best to keep open communications and help move everything forward as quickly and efficiently as possible."

    Mr S

    3rd Sep 2018

  • Knighton Office - "My contact was Andrea Rimmer who was excellent throughout. A credit to your company."

    Mr P

    28th Aug 2018

  • Ludlow Office - "Thank you everyone and especially Sally for doing your very best for us during our move. All the very best wishes to you it’s been lovely meeting you."

    Mr & Mrs S

    28th Aug 2018

  • Knighton Office - "Everybody most helpful and polite, many thanks to you all."

    Mr & Mrs R

    24th Aug 2018

  • Knighton Office - "Excellent service all round. Wine was very nice – thank you! Nice touch!"

    Mr & Mrs P

    14th Aug 2018

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  • Ludlow Office - "Just to thank you and your great team for your help, hard work and support which resulted in a very successful farm sale here at Marlbrook in July!  We so appreciated your professional advice together with all the practical help you gave us during the preparation for the sale and of course on the day itself. Thank you!

    Thanks also for your patience and good humour throughout!"

    Mr & Mrs P

    30th Aug 2018

  • Knighton Rural Office - "In 2016 we were approached by Fisher German who are the agents for The Seven Trent Water Authority. The scheme was the Elan Valley Aqueduct Project and it involved them requiring a number of acres off our farm for a period of at least three years

    We were well aware that we would have a considerable battle on our hands. After speaking to a number of local agents and enquiring how they would represent us, Mrs Jenny Layton-Mills from McCartneys was by far our best candidate we admired her enthusiasm and ideas on how we/she would approach our claim.

    We are still currently in negotiations and have found Mrs Layton-Mills to be very professional in her work, willing to explore every avenue and not afraid to stand up to a big co-operation.

    Her calmness and detailed approach in all our meetings with Seven Trent have been a great support to us in what has been very stressful negotiations.

    I highly recommend McCartneys because they always endeavour to achieve the best results for their client."

    Mr H

    27th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills has been a real helping hand in professionally advising us on a farm deceased estate to which I was executor. She completed the Probate Valuation, Farm Dispersal Sale and sold the farm by public auction in excess of the guide price. McCartneys also sold the furniture and antiques through their Ludlow Saleroom. Jenny was available 24/7 for advice, questions and support. McCartneys go the extra mile to help clients."

    Mr P

    25th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills, from McCartneys has acted our Agent for the Elan Valley Scheme from the start of the project. Negotiations and contact have been dealt with by Jenny in an extremely professional and efficient way even though at times Severn Trent and their Agents have been extremely difficult and evasive to deal with because of their statutory powers. Jenny has endeavoured to try to get the best results for us with an uncooperative Utility company and their agents. Jenny and ourselves have been at times totally frustrated but Jenny has always kept her professional manner. We are very fortunate to have an agent of Jenny’s calibre on our side."

    Mrs P

    25th May 2018

  • Knighton Rural Office - "I have to say you guys are so efficient….credit where credit is due!! Most people are far too quick to complain and rarely congratulate when they should."

    Mr L

    16th Jan 2018

  • Newtown Survey Office - "Sound advice, treated with respect, nothing was ever too much trouble to answer. We have very good value for our money, excellent."

    Mr B

    17th Jul 2018

  • Newtown Survey Office - "A big thank you, I can't believe it went through so smoothly."

    Mr C

    12th Jul 2018

  • Kington Survey Office - "Thank you for your help (very efficient and quick) and will definitely deal with you again."

    Mr & Mrs H

    10th Jul 2018

  • Ludlow Survey Office - "Everyone who I have spoken to has been very friendly, helpful and professional too. All done very speedily. Thank you for enabling me to make a decision on purchasing a property."

    Ms F

    5th Jun 2018

  • Newtown Survey Office - "Very professional and knowledgeable in all relative matters. Thank you."

    Mr S

    4th Jun 2018

  • Ludlow Survey Office - "We were extremely happy with how McCartneys kept us updated about the survey process, the timescales & the helpful staff."

    Mr & Mrs T-H

    15th May 2018

  • Ludlow Survey Office - "The whole survey was done very quickly and competently with an easy to read report that came only 12 days after it was carried out. We didn’t meet Mr Dell but spoke to him on the telephone a couple of times and he updated us on the report before we received it which we appreciated."

    Mr & Mrs W

    25th Apr 2018

  • Ludlow Survey Office - "Very helpful. No problems."

    Dr G

    21st Mar 2018

  • Ludlow Survey Office - "I felt that my Homebuyer's survey, of which you must do hundreds, mattered to you as much as it did to me. This gave me confidence in you and that you would carry out a professional job on my behalf. I would definitely use your services again and recommend McCartneys Survey Dept. to others."

    Ms N

    7th Feb 2018

  • Ludlow Survey Office - "We wanted to say thank you to David Hughes for preparing an excellent survey on our property which really helped us with our plans."

    Mr R & Miss E

    14th Dec 2017

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