Client Testimonials

Here at McCartneys we believe that good customer service is key to our success and this is why we encourage feedback from our all vendors, purchasers, landlords and tenants once their sales and rentals have completed. This forms part of our ongoing commitment to listen to our customers and improve the way we conduct our business to ensure that we can offer the highest levels of personal attention at what can be a difficult and stressful time in people’s lives.

We are delighted that our clients take the time to respond to us in this way and below are just some of the responses we have received.

  • Presteigne Office - "I would like to mention Sue, who was very professional in every way."

    Mr & Mrs B

    8th Nov 2018

  • Knighton Office - "Sarah & Andrea both friendly & approachable. Viewings were easy to organise & any queries were dealt with promptly."

    Mr & Mrs S

    1st Nov 2018

  • Ludlow Office - "We loved the property but didn’t think that we would be lucky enough to purchase it, but we did – we are so grateful for all of the help Sally gave us. A member of your team sent the spare set of keys to us as we were finding it difficult to pick them up, which we are so grateful for – excellent customer service!! The agent who showed us around the property twice was most helpful and encouraging – your team is fantastic."

    Mr & Mrs B

    9th Oct 2018

  • Ludlow Office - "Dear Sally, Thank you for your kind assistance during my purchase. Your professional, friendly manner did not go unnoticed! I am so happy to be starting a new chapter of my life in such a lovely house. Kindest regards."

    Ms W

    9th Oct 2018

  • Presteigne Office - "Nothing too much trouble, friendly staff and prompt replies to communication."

    Mr & Mrs J

    24th Sep 2018

  • Ludlow Office - "Sally kept us informed of progress at every stage in a professional and pleasant manner."

    Mr & Mrs L

    21st Sep 2018

  • Knighton Office - "I was very impressed with Andrea’s help, she was very efficient, and also always answered any questions as soon as possible. Andrea Rimmer and Sandra Sharp were very polite when answering my telephone calls."

    Mrs L

    12th Sep 2018

  • Newtown Office - "Lloyd Humphreys is a very professional, well mannered young man, and nothing was too much trouble, which made our letting experience very satisfactory."

    Mr & Mrs R

    10th Sep 2018

  • Ludlow Office - "From the moment I walked into McCartneys, I was delighted by the warmth of the staff. Sally was wonderful throughout the buying process – always supportive and understanding, making sure she kept me up to date with the progress of the purchase. Having moved many times, this was one of the easiest I’ve ever done huge thanks!"

    Dr T

    6th Sep 2018

  • Ludlow Office - "Sally is absolutely fantastic, we will miss our relationship."

    Mr B & Mrs R

    6th Sep 2018

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  • Ludlow Office - "Just to thank you and your great team for your help, hard work and support which resulted in a very successful farm sale here at Marlbrook in July!  We so appreciated your professional advice together with all the practical help you gave us during the preparation for the sale and of course on the day itself. Thank you!

    Thanks also for your patience and good humour throughout!"

    Mr & Mrs P

    30th Aug 2018

  • Knighton Rural Office - "In 2016 we were approached by Fisher German who are the agents for The Seven Trent Water Authority. The scheme was the Elan Valley Aqueduct Project and it involved them requiring a number of acres off our farm for a period of at least three years

    We were well aware that we would have a considerable battle on our hands. After speaking to a number of local agents and enquiring how they would represent us, Mrs Jenny Layton-Mills from McCartneys was by far our best candidate we admired her enthusiasm and ideas on how we/she would approach our claim.

    We are still currently in negotiations and have found Mrs Layton-Mills to be very professional in her work, willing to explore every avenue and not afraid to stand up to a big co-operation.

    Her calmness and detailed approach in all our meetings with Seven Trent have been a great support to us in what has been very stressful negotiations.

    I highly recommend McCartneys because they always endeavour to achieve the best results for their client."

    Mr H

    27th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills has been a real helping hand in professionally advising us on a farm deceased estate to which I was executor. She completed the Probate Valuation, Farm Dispersal Sale and sold the farm by public auction in excess of the guide price. McCartneys also sold the furniture and antiques through their Ludlow Saleroom. Jenny was available 24/7 for advice, questions and support. McCartneys go the extra mile to help clients."

    Mr P

    25th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills, from McCartneys has acted our Agent for the Elan Valley Scheme from the start of the project. Negotiations and contact have been dealt with by Jenny in an extremely professional and efficient way even though at times Severn Trent and their Agents have been extremely difficult and evasive to deal with because of their statutory powers. Jenny has endeavoured to try to get the best results for us with an uncooperative Utility company and their agents. Jenny and ourselves have been at times totally frustrated but Jenny has always kept her professional manner. We are very fortunate to have an agent of Jenny’s calibre on our side."

    Mrs P

    25th May 2018

  • Knighton Rural Office - "I have to say you guys are so efficient….credit where credit is due!! Most people are far too quick to complain and rarely congratulate when they should."

    Mr L

    16th Jan 2018

  • Kington Office - "Accurate advice given at initial consultation, all progressed smoothly. Thanks."

    Mr & Mrs C

    17th Sep 2018

  • Newtown Survey Office - "Sound advice, treated with respect, nothing was ever too much trouble to answer. We have very good value for our money, excellent."

    Mr B

    17th Jul 2018

  • Newtown Survey Office - "A big thank you, I can't believe it went through so smoothly."

    Mr C

    12th Jul 2018

  • Kington Survey Office - "Thank you for your help (very efficient and quick) and will definitely deal with you again."

    Mr & Mrs H

    10th Jul 2018

  • Ludlow Survey Office - "Everyone who I have spoken to has been very friendly, helpful and professional too. All done very speedily. Thank you for enabling me to make a decision on purchasing a property."

    Ms F

    5th Jun 2018

  • Newtown Survey Office - "Very professional and knowledgeable in all relative matters. Thank you."

    Mr S

    4th Jun 2018

  • Ludlow Survey Office - "We were extremely happy with how McCartneys kept us updated about the survey process, the timescales & the helpful staff."

    Mr & Mrs T-H

    15th May 2018

  • Ludlow Survey Office - "The whole survey was done very quickly and competently with an easy to read report that came only 12 days after it was carried out. We didn’t meet Mr Dell but spoke to him on the telephone a couple of times and he updated us on the report before we received it which we appreciated."

    Mr & Mrs W

    25th Apr 2018

  • Ludlow Survey Office - "Very helpful. No problems."

    Dr G

    21st Mar 2018

  • Ludlow Survey Office - "I felt that my Homebuyer's survey, of which you must do hundreds, mattered to you as much as it did to me. This gave me confidence in you and that you would carry out a professional job on my behalf. I would definitely use your services again and recommend McCartneys Survey Dept. to others."

    Ms N

    7th Feb 2018

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