Testimonials

Client Testimonials

Here at McCartneys we believe that good customer service is key to our success and this is why we encourage feedback from our all vendors, purchasers, landlords and tenants once their sales and rentals have completed. This forms part of our ongoing commitment to listen to our customers and improve the way we conduct our business to ensure that we can offer the highest levels of personal attention at what can be a difficult and stressful time in people’s lives.


We are delighted that our clients take the time to respond to us in this way and below are just some of the responses we have received.

  • Knighton Office - "Very professional and a pleasure to work with."

    Mr P

    12th Dec 2018

  • Ludlow Office - "We received a high standard of service from one particular member of staff (Sally) who gave us a high level of personal treatment and went above and beyond in her treatment of us as clients. Our overall experience was excellent."

    Mr & Mrs P

    20th Nov 2018

  • Knighton Office - "McCartneys have always provided us with an excellent service – How fortunate we are to have them."

    Messers W & Son

    5th Oct 2018

  • Ludlow Office - "Just to thank you and your great team for your help, hard work and support which resulted in a very successful farm sale here at Marlbrook in July!  We so appreciated your professional advice together with all the practical help you gave us during the preparation for the sale and of course on the day itself. Thank you!

    Thanks also for your patience and good humour throughout!"

    Mr & Mrs P

    30th Aug 2018

  • Knighton Rural Office - "In 2016 we were approached by Fisher German who are the agents for The Seven Trent Water Authority. The scheme was the Elan Valley Aqueduct Project and it involved them requiring a number of acres off our farm for a period of at least three years

    We were well aware that we would have a considerable battle on our hands. After speaking to a number of local agents and enquiring how they would represent us, Mrs Jenny Layton-Mills from McCartneys was by far our best candidate we admired her enthusiasm and ideas on how we/she would approach our claim.

    We are still currently in negotiations and have found Mrs Layton-Mills to be very professional in her work, willing to explore every avenue and not afraid to stand up to a big co-operation.

    Her calmness and detailed approach in all our meetings with Seven Trent have been a great support to us in what has been very stressful negotiations.

    I highly recommend McCartneys because they always endeavour to achieve the best results for their client."

    Mr H

    27th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills, from McCartneys has acted our Agent for the Elan Valley Scheme from the start of the project. Negotiations and contact have been dealt with by Jenny in an extremely professional and efficient way even though at times Severn Trent and their Agents have been extremely difficult and evasive to deal with because of their statutory powers. Jenny has endeavoured to try to get the best results for us with an uncooperative Utility company and their agents. Jenny and ourselves have been at times totally frustrated but Jenny has always kept her professional manner. We are very fortunate to have an agent of Jenny’s calibre on our side."

    Mrs P

    25th May 2018

  • Knighton Rural Office - "Jenny Layton-Mills has been a real helping hand in professionally advising us on a farm deceased estate to which I was executor. She completed the Probate Valuation, Farm Dispersal Sale and sold the farm by public auction in excess of the guide price. McCartneys also sold the furniture and antiques through their Ludlow Saleroom. Jenny was available 24/7 for advice, questions and support. McCartneys go the extra mile to help clients."

    Mr P

    25th May 2018

  • Knighton Rural Office - "I have to say you guys are so efficient….credit where credit is due!! Most people are far too quick to complain and rarely congratulate when they should."

    Mr L

    16th Jan 2018

  • Ludlow Office - "Sally guided us through the procedure patiently and kindly. Buying a house is always going to be stressful, but she ensured we understood the process and gave us good advice. Thank you Sally."

    Mr & Mrs H

    9th Jan 2019

  • Builth Wells Office - "Excellent Service throughout. Thank you."

    Mr C

    21st Dec 2018

  • Knighton Office - "We have recommended McCartneys to friends & neighbours here in Llandrindod. We have been asked about the service you provided when we sold the farm & bought our bungalow. I have told them you offered a proficient & personal service & nothing was too much trouble. Thanks once again for all your help."

    Mr & Mrs G

    20th Dec 2018

  • Newtown Office - "Tom, Jake and all the staff. Thank you so much for everything you have done to get completion done so quickly. Jake – you have been a ‘star’ and played a blinder – thank you so much."

    Mr & Mrs L

    20th Dec 2018

  • Builth Wells Office - "As you can see from our ratings, we are delighted with McCartneys, excellent service."

    Mrs H-D

    18th Dec 2018

  • Builth Wells Ofiice - "Over and above the call of duty."

    Mr & Mrs P

    17th Dec 2018

  • Knighton Office - "I was impressed with the help and proficiency of Andrea (also Sandra) for taking messages and her pleasant manner when answering the phone if Andrea was unable to answer the phone because she was viewing a property. Many thanks to you both and also to Sarah Watts for all her hard work and pleasant manner."

    Mrs L

    14th Dec 2018

  • Ludlow Office - "Everybody I dealt with was very helpful and friendly, but still professional."

    Mrs L

    12th Dec 2018

  • Ludlow Office - "Extremely happy with the service we have received – very helpful and informative at every stage. Thank you!"

    Mrs M

    10th Dec 2018

  • Ludlow Office - "Dealt with our transaction diligently at all times, professional in every way. Made our purchase run smoothly."

    Mr & Mrs M

    6th Dec 2018

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  • Kington Office - "Accurate advice given at initial consultation, all progressed smoothly. Thanks."

    Mr & Mrs C

    17th Sep 2018

  • Newtown Survey Office - "Sound advice, treated with respect, nothing was ever too much trouble to answer. We have very good value for our money, excellent."

    Mr B

    17th Jul 2018

  • Newtown Survey Office - "A big thank you, I can't believe it went through so smoothly."

    Mr C

    12th Jul 2018

  • Kington Survey Office - "Thank you for your help (very efficient and quick) and will definitely deal with you again."

    Mr & Mrs H

    10th Jul 2018

  • Ludlow Survey Office - "Everyone who I have spoken to has been very friendly, helpful and professional too. All done very speedily. Thank you for enabling me to make a decision on purchasing a property."

    Ms F

    5th Jun 2018

  • Newtown Survey Office - "Very professional and knowledgeable in all relative matters. Thank you."

    Mr S

    4th Jun 2018

  • Ludlow Survey Office - "We were extremely happy with how McCartneys kept us updated about the survey process, the timescales & the helpful staff."

    Mr & Mrs T-H

    15th May 2018

  • Ludlow Survey Office - "The whole survey was done very quickly and competently with an easy to read report that came only 12 days after it was carried out. We didn’t meet Mr Dell but spoke to him on the telephone a couple of times and he updated us on the report before we received it which we appreciated."

    Mr & Mrs W

    25th Apr 2018

  • Ludlow Survey Office - "Very helpful. No problems."

    Dr G

    21st Mar 2018

  • Ludlow Survey Office - "I felt that my Homebuyer's survey, of which you must do hundreds, mattered to you as much as it did to me. This gave me confidence in you and that you would carry out a professional job on my behalf. I would definitely use your services again and recommend McCartneys Survey Dept. to others."

    Ms N

    7th Feb 2018

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