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The Local Agent That Goes the Extra Mile

Wed 1 May 2019

“A house is made with walls and beams, a home is made with love and dreams”.

I can’t take any credit for the quotation, but it sums things up beautifully. When anyone is buying or selling a house, it isn’t something usually done by numbers. Even investors follow their gut instinct, and every situation is totally different.

We encounter all sorts of situations, and it’s for that reason that we work hard to understand the client’s needs, and endeavour to make the difference.

At a recent training seminar it wasn’t unusual to hear how one of our branches had gone above and beyond expectations. A family, with children, were relocating from another part of the Country, for a lifestyle change, and knew little of the area they’d fallen in love with. Buying through McCartneys they were helped every step of the way. Given local information and contacts, but also introducing and arranging a meeting with the Headteacher of the local school, that the children went on to attend. Perhaps not the usual tale of Estate Agents normally heard.

Recently, a wonderful, elderly lady from the borders, was at the stage of life where her family, who lived a considerable distance away, wished her to be close by. Selling a house with a good agent means they’ll take care of as much of the transitional stress as possible. But there are always unexpected situations that crop up. This particular home required a range of professional people to carry out assessments, at the buyer’s request. The local office ensured that someone attended each time, to explain everything to our client and support when needed. It was a pleasure to receive an e mail of thanks, saying that the team had provided a real comfort.

These aren’t isolated events, it happens at McCartneys all the time. We care about what we do and understand that every situation, every person, every home, is different, and so we must be too.

In fact I can’t even take credit for the title of this article. It was shouted at me late one evening, from the neighbour of a property I’d just called to. Our clients had requested a very quick turn around with sales particulars and we’d stayed behind to get them finished. Delivery to them was a few miles from our office, so I popped them in my bike basket and cycled over.

Much to the amusement of the gentleman next door, spotting my McCartneys badge and my resemblance of a scene from Miss Marple with my wicker basket creaking and my skirt flapping, he leaned on his spade and grinned. “Well, you McCartneys lot certainly go the extra mile”, and actually, I’m very proud that we do.

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